Your Way Home - Consumer Feedback Survey

Hello, Your Way Home providers!

Your Way Home is looking to solicit feedback from consumers, partners, and people with lived experience to inform us about our areas of opportunity and strategies going forward. We have designed a short, user-friendly feedback survey that can be completed by anyone who has had any interaction with Your Way Home (calling 2-1-1, talking or meeting with street outreach, going into an emergency shelter, receiving Rapid Re-Housing, veterans services, PSH, SOAR, any or all of it!).

I am asking for your help in distributing the survey. I have tried to make this as simple for you as possible. You can do any or all of the following:

1. E-mail, text, and advertise the following link: https://www.surveymonkey.com/r/YWHfeedback
If you are a case manager who communicates with clients via phone, please text your clients and ask them to take five minutes to fill out the survey. If you need a script, you can send the following short text message:
Your Way Home wants your input and feedback! Please take five minutes to fill out this survey https://www.surveymonkey.com/r/YWHfeedback

2. Print out and post the attached flyer
If you are able, please distribute and post the attached flyer within your agency or partner agencies! There is a link and a QPR code that people can scan in order to access the survey.

3. Request paper surveys
If your clients would need or want access to a paper survey, please contact me directly (ksilver@montcopa.org) and I can arrange to get them to you. Please specify how many you would need. Also, please note that completed paper surveys would need to be returned to the Montgomery County Office of Housing (either mailed or dropped off) by the provider agency.

Thank you for your help!

All the best,

Kayleigh M. Silver, MSS

Program Manager

Your Way Home Montgomery County

Program Office of Housing and Community Development

Montgomery County Department of Health & Human Services
PO Box 311

Norristown PA, 19404-0311

610-278-3826
KSilver@montcopa.org

www.yourwayhome.org